Experience design

In order to positively influence user behaviors our solutions facilitate, a careful consideration of system, interaction and mental frameworks must be made as the design of those frameworks will ultimately constitute the quality of the user experience.

To set expectations for each engagement with the solution and consequently contained interactions, it is necessary to define who the users are, what are their intentions and then utilize the available information to construct and validate approaches to addressing their needs.

Experience design focuses on finding out what is the best approach to engage users, what interactions will serve the completion of tasks most effectively and efficiently as well as how to make the overall experience with the solution a positive one.

Experience design models

Understanding and leveraging user thought processes as well as their perception of solution processes requires the experience to map and frame interactions and their consequences in such a way as to logically and intuitively solve problems and complete tasks.

Alignment of decision making, reasoning and cognition processes with the solution interactions allows for relevance and affinity. Corresponding perceptions of navigational models, element hierarchy etc. communicate consistency and eliminate distractions.

experience design through mental modeling

User mental model and solution objectives

Setting user expectations

Prevailing norms for user behaviors when interacting with solutions are used to establish a set of expectations which will inform users of types of interactions they will be engaged with. For those engagements to produce positive experiences it is imperative to appropriately position and align user expectations with the objectives of the solution.

Format agnostic experiences

New digital paradigms require a shift in the relation of content and interfaces to their formats. As that relationship becomes more independent and dynamic, experience management strategy plays a crucial role in making elements available and modular in relation to contextual needs.

Whereas format requires adaptation to user needs by facilitating consistency and intuition across different interfaces and platforms.

Responsive experience design

Through examination of users mental models across the different platforms we identify opportunities each experience provides. Contexts limited by their capabilities, expectations or attention given to them provide an opportunity to focus on the priorities of the experience.

Implementation feasibility depends on resources available to develop and maintain application solutions for each platform users engages on. Cross platform development interconnects and streamlines these processes in dynamic and expandable environments which respond to the user needs actively.


Let's work together

If you have a project that will benefit from my experience contact me to discuss how I can add value to your team.